Privacy Policy
Your privacy is important to us. This policy explains how Apollo Alarm Systems, Inc. collects, uses, and protects your personal information.
Last Updated: January 1, 2026
1. What Data We Collect
Apollo Alarm Systems, Inc. collects various types of information to provide and improve our security services. The data we collect includes:
Personal Information
When you request our services or contact us, we may collect:
- Identification Data: Full name, date of birth, and government-issued ID (for security verification purposes)
- Contact Information: Email address, phone number(s), and mailing address
- Emergency Contacts: Names and contact information for designated emergency contacts
Property Information
To provide accurate security assessments and installations, we collect:
- Property address and location details
- Building type, size, and layout information
- Existing security system details
- Access points and entry/exit patterns
- Property photographs and floor plans (when applicable)
Payment Information
For processing transactions, we collect:
- Credit/debit card details (processed securely through our payment processors)
- Bank account information for recurring payments
- Billing address
- Transaction history
Technical Data
When you visit our website or use our online services, we automatically collect:
- IP address and device identifiers
- Browser type and version
- Operating system
- Device type (mobile, desktop, tablet)
- Screen resolution and display settings
- Referring website addresses
Usage Data
We collect information about how you interact with our services:
- Pages visited and time spent on each page
- Features and services viewed
- Click patterns and navigation paths
- Search queries on our website
- Communication preferences and history
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. For detailed information, please refer to our Cookie Policy.
2. How We Use Your Data
We use the information we collect for the following purposes:
Service Provision
- Provide security system installation, monitoring, and maintenance services
- Process service requests and appointments
- Conduct security assessments and provide recommendations
- Configure and customize security systems for your property
- Provide 24/7 monitoring and emergency response services
Transaction Processing
- Process payments and manage billing
- Send invoices and payment confirmations
- Handle refunds and adjustments
- Maintain accurate financial records
Communications
- Send service-related notifications and alerts
- Respond to inquiries and support requests
- Send appointment reminders and confirmations
- Provide system status updates and maintenance notices
- Send marketing communications (with your consent)
Service Improvement
- Analyze usage patterns to improve our services
- Develop new features and offerings
- Conduct customer satisfaction surveys
- Troubleshoot technical issues
Legal Compliance
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
- Protect our rights and the rights of others
- Maintain required business records
3. Who Has Access to Your Data
We limit access to your personal information to authorized personnel only. The following parties may have access to your data:
Authorized Employees
Our employees have access to your data only when necessary to perform their job duties. This includes:
- Customer service representatives
- Security system technicians and installers
- Monitoring center operators
- Billing and administrative staff
- Management personnel
All employees receive training on data protection and confidentiality requirements.
Service Providers
We work with trusted third-party service providers who assist in delivering our services:
- Monitoring Centers: Professional monitoring facilities that provide 24/7 surveillance and emergency response
- Payment Processors: Secure payment handling services
- Cloud Storage Providers: Secure data storage solutions
- Email Service Providers: Communication and notification services
- IT Support: Technical infrastructure maintenance
These providers are contractually bound to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law:
- In response to court orders, subpoenas, or legal requests
- To law enforcement agencies for legitimate investigations
- To protect our rights, property, or safety
- During business transfers, mergers, or acquisitions
4. Third-Party Services
We utilize the following categories of third-party services:
Payment Processing
All payment transactions are processed through secure, PCI-DSS compliant payment processors. We do not store complete credit card numbers on our systems.
Monitoring Services
Our professional monitoring partners receive necessary information to provide 24/7 security monitoring and emergency dispatch services. This includes contact information, property details, and emergency protocols.
Analytics Services
We may use analytics services to understand how visitors use our website. These services collect anonymous data to help us improve our online presence. You can opt out of analytics tracking through our cookie preferences.
Email Communication Services
We use email service providers to send service notifications, appointment reminders, and (with consent) marketing communications. These providers have access to email addresses and communication preferences.
Cloud and Hosting Services
Our data is stored on secure, encrypted cloud infrastructure that meets industry security standards.
Note: We encourage you to review the privacy policies of these third-party services when you interact with them. We are not responsible for their data practices.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy.
Retention Periods
| Data Type | Retention Period | Reason |
|---|---|---|
| Customer Account Information | Duration of service + 7 years | Service continuity and legal requirements |
| Payment Records | 7 years from transaction date | Tax and accounting requirements |
| Service Records | Duration of service + 10 years | Warranty and liability purposes |
| Website Usage Data | 2 years | Analytics and improvement |
| Marketing Consent Records | Until withdrawal + 3 years | Consent verification |
| CCTV Recordings | 30-90 days (varies by system) | Security and incident review |
Data Deletion
When the retention period expires, we securely delete or anonymize your personal information. For physical records, we use secure shredding methods. For digital records, we use industry-standard deletion methods.
6. Your Rights
You have certain rights regarding your personal information. Here's how you can exercise them:
Right to Access
You can request a copy of the personal data we hold about you. We will provide this information within 30 days of receiving a verified request.
Right to Correction
If you believe any of your personal information is inaccurate or incomplete, you can request that we correct it. We will update your records promptly after verification.
Right to Deletion
You can request that we delete your personal information, subject to certain exceptions such as legal retention requirements or active service obligations.
Right to Data Portability
You can request a copy of your data in a portable format that can be transferred to another service provider.
Right to Object
You can object to certain processing of your data, including direct marketing. We will honor your request unless we have compelling legitimate grounds for processing.
Marketing Opt-Out
You can opt out of receiving marketing communications at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us at mail@apolloalarmsystems.com
- Calling us at +1 (347) 653-1620
Note: Opting out of marketing does not affect service-related communications about your account or security system.
7. How to Delete Your Data
If you wish to have your personal information deleted, please follow the process below:
Request Process
- Submit a Request: Contact our Data Protection Officer via:
- Email: mail@apolloalarmsystems.com
- Phone: +1 (347) 653-1620
- Mail: 8241 SE 135TH ST, Summerfield, FL 34491
- Verification: We will verify your identity to ensure the request comes from the account holder. This may involve asking for account information or sending a verification email.
- Processing: Within 30 days of verification, we will process your request and confirm the actions taken.
What We Delete
Upon successful deletion request, we will remove:
- Contact information
- Account credentials
- Communication history
- Marketing preferences
Exceptions
We may retain certain information even after a deletion request:
- Records required for ongoing service obligations
- Information needed to comply with legal requirements
- Anonymized data for statistical purposes
- Information related to unresolved disputes or claims
Timeline
Standard deletion requests are processed within 30 days. Complex requests may take up to 90 days, and we will inform you of any delays.
8. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Security Measures
- Encryption: All sensitive data is encrypted using industry-standard protocols (AES-256 encryption at rest, TLS 1.3 in transit)
- Secure Networks: Firewalls, intrusion detection systems, and regular security audits
- Access Controls: Role-based access, multi-factor authentication, and regular access reviews
- Secure Backup: Regular encrypted backups stored in geographically separate locations
Administrative Security Measures
- Employee Training: Regular security awareness training for all employees
- Background Checks: Thorough screening of employees with access to sensitive data
- Incident Response: Documented procedures for handling security incidents
- Vendor Management: Security assessments of third-party service providers
Physical Security Measures
- Secure Facilities: Access-controlled offices and data centers
- Monitoring: 24/7 surveillance of physical locations
- Visitor Management: Sign-in requirements and escort policies
Important: While we implement robust security measures, no system is completely secure. We encourage you to take steps to protect your own information, such as using strong passwords and keeping your contact information current.
9. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Data Protection Officer
Apollo Alarm Systems, Inc.
8241 SE 135TH ST
Summerfield, FL 34491
Email: mail@apolloalarmsystems.com
Phone: +1 (347) 653-1620
We will respond to all privacy-related inquiries within 30 business days. For urgent matters, please call our main line during business hours.
Regulatory Authorities
If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate regulatory authority in your jurisdiction.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Post the updated policy on our website
- Update the "Last Updated" date at the top of this policy
- Provide notice of significant changes via email or website banner
We encourage you to review this policy regularly to stay informed about how we protect your personal information.